The New York Yankees: As fan-friendly as ever

I don’t know why anything the New York Yankees organization does surprises me anymore, but today was a real whopper.

Rain delay at Yankee Stadium

Rain delay at Yankee Stadium

First, the 1:05 game against the last-place Washington Nationals was delayed not one hour, not two hours, not three hours, but five-and-a-half hours. I understand that the Yankees already have three games to make up, and I realize that the Nationals don’t come back to Yankee Stadium this season, but five-and-a-half hours? Really?

Then, after waiting out the rain delay at Yankee Tavern, when the rain finally let up and they started preparing the field, I entered the ballpark to find out that they had cut off beer sales. Why? If there was such a concern that the 10,000 or so people who were dumb enough to wait out a five-and-a-half-hour delay (myself very much included) were going to be that angry and unruly, maybe that should be a consideration the next time a decision is made on whether to postpone a game or not. Naturally, the people in the Legends Suite had plenty of beer, but I guess those of us who don’t fork over $1,250 per game don’t count.

The one nice thing the ball club did was let people move downstairs, but even that struck me as a public-relations ploy. With all of the abuse the Yankees organization has gotten about the premium seats being empty on TV, the last thing they wanted was another game where the field level was about as sparsely populated as Montana farmland.

Then the capper was the big announcement that in gratitude for the fans waiting out the delay, every ticket to tonight’s game could be exchanged for one free bleacher, grandstand or terrace seat for a future non-premium game. Sounds great, right?

I picked three random midweek games against marginal teams and, just as I suspected, I couldn’t get two seats together in the bleachers, in the grandstand, or in the terrace level. The cheapest pair of seats I found was in the main level, for $125 apiece, and they’re not covered by tonight’s generous gift.

So what exactly did we get in return for waiting five-and-a-half hours to see the Yankees get shut out by the worst team in Major League Baseball? I mean besides wet, sober and irritated?

This organization really needs to be gutted.

5 comments on “The New York Yankees: As fan-friendly as ever

  1. Marc says:

    MLB, not the Yankees, was responsible for that asinine call. When a team is in a stadium for the final time, it’s not the home team’s decision. Blame Selig.

  2. doug d says:

    I completely agree with everything. Yeah, it was “nice” that they moved everyone down, but it looked better for them that there was actually people there for a game (although the nationals were probably like “whoa, this place is packed!”). It becomes a trade off after a while. If you want a team committed to winning every year, that is willing to spend the money (albeit not always wisely) to be compeitive, then you have to put up with the bullshit that comes along with it. High prices, snobby service, etc.

  3. 9nine9 says:

    The “free ticket” thing is what burns me up the most. Why offer something you can’t come through with? As anyone who has tried to get affordable tickets already knows, the bleachers, grandstand and terrace seats are LONG gone. So those “free tickets” are actually half-price tickets in the more expensive seats, meaning that you’re paying what those seats SHOULD cost.

  4. Deb says:

    Half-assed offers and gifts with strings attached SUCK!

    Everyone should have gotten a free dinner at least.

    Is it just me, or is customer service slowly becoming customer brutality?

  5. Deb says:

    Erm, “cruelty” probably makes more sense than “brutality”.

    Yep. Customer Cruelty.

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